Terms and Conditions of Sale & Service

Effective Date: 1 January 2026  |  Last Updated: 26 September 2026  |  Jurisdiction: England and Wales (United Kingdom)

1. Key Summary & Legal Identity

Welcome to biovertexa.com. This website is owned and operated by Biovertexa UK (“we”, “us”, “our”). These Terms and Conditions govern your access to our website, purchase of trade and DIY power tools, hand tools, hardware, accessories, and associated customer services.

Table of Contents

2. Acceptance of Terms & Age Eligibility

By placing an order, registering an online trade or retail account, or browsing biovertexa.com, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions together with our Privacy Policy, Cookie Policy, and Shipping Policy.

You must be at least 18 years of age to place an order through our website. By submitting an order, you warrant that you are legally capable of entering into binding contracts under English law.

3. Products, Specifications & Pricing

• Authentic UK Specification: All power tools, hand tools, batteries, chargers, and storage cases sold by Biovertexa UK are 100% brand-new, authentic UK-specification products sourced directly through authorized manufacturers and distributors (including DeWalt, Milwaukee, Makita, Bosch, Stanley, and Vaunt). We strictly do not sell grey-market or counterfeit imports.
• Images & Descriptions: We make every reasonable effort to display product dimensions, colors, features, and technical specifications accurately. However, photographic lighting, manufacturer casing revisions, and display calibration may lead to minor cosmetic variances. Technical specifications and accessory inclusions are as stated in the product description.
• Pricing in British Pounds (£ GBP): All prices are displayed and billed in British Pounds Sterling (£ / GBP). Prices include applicable UK Value Added Tax (VAT) unless explicitly stated otherwise.
• Pricing Errors: Despite our best efforts, a small number of items may occasionally be mispriced due to typographic or technical error. If the correct price is lower than our stated price, we will charge the lower amount upon dispatch. If the correct price is higher than our stated price, we will notify you before dispatch to seek your instructions or cancel the order and provide an immediate full 100% refund. We are under no legal obligation to supply goods at an incorrect (substantially lower) price if the pricing error is obvious and unmistakable.

4. Order Process & Legally Binding Contract Formation

The technical steps required to form a legally binding sales contract between you and Biovertexa UK are as follows:

1. Order Placement: You select your tools, add them to your shopping basket, navigate through the secure checkout process, provide your billing and delivery information, and click the final “Place Order” button.
2. Order Acknowledgment: We will immediately send you an automated email titled “Order Acknowledgment” detailing your order reference and products requested. This email acknowledges receipt of your offer to purchase but does not constitute formal contract acceptance.
3. Contract Acceptance & Dispatch: A legally binding contract of sale is created only when your items have been picked, verified, packed, and handed over to our delivery courier, at which point you will receive an official “Order Dispatched” confirmation email containing your live tracking number.
4. Right of Refusal: We reserve the right to decline or cancel any order prior to dispatch for reasons including: item unavailability/depleted stock, inability to verify payment or delivery address, suspicion of fraudulent activity, or an identified pricing/specification error. In any such circumstance, your payment will be refunded in full immediately.

5. Payment Terms, Billing Currencies & Security

Payment must be made in full at the time of placing your order. We accept the following trusted payment methods:

All card payments are processed via Level 1 PCI-DSS certified payment gateways utilizing 256-bit Secure Socket Layer (SSL) encryption and 3D Secure 2.0 (Strong Customer Authentication) protocols. Biovertexa UK does not store or process complete credit/debit card numbers on its servers. Full details are available in our Payment Policy.

6. Delivery, Transit Risk & Retention of Title

• Fulfillment & Cut-off: Orders placed before 3:00 PM GMT (Monday to Friday) are processed the same business day. Handling time is 1–2 business days, and transit time across the UK is 2–3 business days via tracked carriers (DPD, Royal Mail, Parcelforce). Full information is set out in our Shipping Policy.
• Delivery Charges: We offer FREE UK Delivery on all orders of £50.00 or more. For orders below £50.00, standard tracked delivery is billed at a flat rate of £4.99.
• Risk of Loss: All risk of loss or damage to the products passes to you upon physical delivery of the consignment to the shipping address specified in your order.
• Retention of Title: Legal ownership of the goods remains with Biovertexa UK until full, cleared payment has been received for all items delivered.

7. Cancellation Rights (14-Day Statutory & 30-Day Retailer Window)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have the legal right to cancel their purchase within 14 calendar days from the date physical possession of the goods is received.

• Condition for Change-of-Mind Returns: Goods returned under this policy must be unused, in their original undamaged manufacturer packaging, complete with all included accessories, manuals, and free gifts.
• Zero Restocking Fees: Biovertexa UK charges £0.00 restocking fees on all eligible returns.
• Return Address: Biovertexa UK Returns Department, 64 Laggan Road, Maidenhead, England, SL6 7JS, United Kingdom.
• Refund Timeframe: Refunds are processed back to your original payment method within 3–5 business days of inspection at our warehouse. Refer to our Refund and Returns Policy for step-by-step return instructions.

8. Faulty, Damaged or Non-Conforming Goods (Consumer Rights Act 2015)

Under the UK Consumer Rights Act 2015, goods supplied must be as described, fit for purpose, and of satisfactory quality. If a product you receive is damaged in transit, dead-on-arrival (DOA), or develops a defect:

• First 30 Days: You have an absolute legal right to reject the item and claim a full 100% refund, or request an immediate replacement at zero cost. We will provide a pre-paid tracked courier return label.
• Up to 6 Months: If a defect occurs within 6 months of delivery, we will arrange for the item to be repaired or replaced free of charge, unless the defect is proven to arise from accidental damage, water ingress, or commercial misuse outside manufacturer guidelines.
• Reporting Transit Damage: If packages arrive visibly damaged or crushed, please notify our team within 48 hours of delivery at rosazgs254zapata@outlook.com with photographs to expedite carrier claims.

9. Official Manufacturer Warranties & Registration

Most premier tool brands sold on Biovertexa UK (including DeWalt, Milwaukee, Makita, Bosch, and Vaunt) come with a standard 1-year manufacturer warranty, which can be extended to 3 years free of charge by registering your tool directly on the manufacturer’s official UK portal within 28–30 days of purchase.

Biovertexa UK supplies VAT sales invoices showing serial numbers and UK dealer credentials suitable for all warranty claims and authorized service center repairs across the United Kingdom.

10. Age-Restricted Bladed Goods (Offensive Weapons Act 2019)

In strict compliance with the UK Offensive Weapons Act 2019 and Criminal Justice Act 1988, it is an offense to sell knives, utility knife replacement blades, axes, or other bladed products to anyone under the age of 18.

When purchasing bladed tools on biovertexa.com, you must verify your age during checkout. Furthermore, our delivery couriers operate an “Age Check 18” policy upon delivery, requiring adult photo ID (Passport, UK Driving Licence) upon receipt. Deliveries will not be left unattended in a safe place for age-restricted items.

11. Intellectual Property & Trademarks

All content on biovertexa.com, including website architecture, software code, graphic layout, text, logos, icons, and curated compilations, is the exclusive intellectual property of Biovertexa UK or its licensors and is protected by UK and international copyright laws.

All manufacturer brand names, logos, registered trademarks, and model identifiers (e.g., DeWalt®, Milwaukee®, Makita®, Bosch®, Stanley®, PACKOUT™, XR®) are the property of their respective trademark holders. Their presentation on our website is purely descriptive to identify genuine, authorized UK compatibility and distribution.

12. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits Biovertexa UK’s liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of your statutory consumer rights under the Consumer Rights Act 2015; or (d) any other liability that cannot be excluded under applicable English law.

Subject to the above, if you purchase products as a consumer, Biovertexa UK shall not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from delays, delivery issues, or tool downtime. Our total aggregate liability arising in connection with any order shall be limited to the total monetary amount paid by you for the specific goods giving rise to the claim.

13. Events Outside Our Control (Force Majeure)

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a “Force Majeure Event”), including but not limited to severe weather disruptions, national courier strikes, road blockages, pandemics, power grid failures, or telecommunications disruptions.

14. Customer Complaints & Dispute Resolution

We take pride in delivering exceptional trade-level customer service. If you are dissatisfied with any aspect of our tools or delivery, please contact our Customer Care Team first:

• Email: rosazgs254zapata@outlook.com (Guaranteed written response within 24 business hours).
• Telephone: 020 8532 5000 (Monday – Friday, 8:00 AM – 6:00 PM GMT).
• Post: Customer Relations Manager, Biovertexa UK, 64 Laggan Road, Maidenhead, England, SL6 7JS, UK.

If an amicable resolution cannot be reached within 8 weeks of your formal complaint, you may refer the dispute to certified Alternative Dispute Resolution (ADR) or the UK Retail Ombudsman.

15. Governing Law & Jurisdiction

These Terms and Conditions, any contracts for the purchase of goods from Biovertexa UK, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under these terms, except that if you are a resident of Northern Ireland or Scotland you may also bring proceedings in your local jurisdiction.

16. Complete Business & Contact Details

Biovertexa UK (operating biovertexa.com)
Physical Address: 64 Laggan Road, Maidenhead, England, SL6 7JS, United Kingdom
Customer Service Email: rosazgs254zapata@outlook.com
Customer Hotline: 020 8532 5000
Customer Service Hours: Monday – Friday: 8:00 AM – 6:00 PM GMT | Saturday: 8:30 AM – 1:00 PM GMT | Sunday: Closed