We want every customer to be 100% satisfied with their purchase. If you purchase any standard stocked tool, hardware accessory, or storage unit from biovertexa.com and decide you no longer require it, you may return the item within 30 calendar days starting from the recorded delivery timestamp.

Under the UK Consumer Rights Act 2015, all goods supplied must be of satisfactory quality, fit for purpose, and as described. In the unlikely event that your order arrives damaged, defective, or incorrect:

• Damage in Transit: Please notify us within 48 hours of receipt with digital photos of the damaged box and product to expedite a courier insurance claim and immediate replacement dispatch.
• Manufacturing Fault within 30 Days: You are legally entitled to an immediate full refund or a direct brand-new replacement under your short-term right to reject.
• Faults after 30 Days (Within Warranty Period): We will coordinate warranty repair, replacement, or manufacturer support under the official tool warranty (DeWalt, Milwaukee, Makita, Bosch, etc.).
• Incorrect Item Dispatched: We will immediately dispatch the correct product via priority courier and arrange collection of the wrong item at our sole expense.

To ensure complete clarity with Google Merchant Center and UK trading standards, the breakdown of return shipping responsibility is outlined below:

To ensure swift processing and avoid delays at our Maidenhead warehouse, please follow our streamlined return authorization process:

Once your return arrives at our Maidenhead facility, our warehouse technicians log and inspect the shipment within 24 to 48 hours of physical delivery.

• Refund Execution: Upon passing inspection, refunds are processed within 3 to 5 business days.
• Payment Reversal: Funds are automatically credited back to your original payment card (Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay).
• Banking Clearance: Depending on your UK clearing bank or building society, funds typically reflect in your account within 1 to 3 additional clearing days.
• Late or Missing Refunds: If you have not seen your credit after 7 business days, check your bank statement, contact your card issuer, or contact our support desk directly.

To be eligible for a 100% full refund under our 30-day remorse guarantee, returned products must meet professional trade return standards:

We understand that downtime on site costs contractors money. If you ordered the wrong cordless voltage platform (e.g. 12V instead of 18V XR) or need a different tool accessory:

• Direct Exchange: Contact our team for an exchange RMA. Once the returned tool is handed over to the courier, we can release the replacement tool for immediate dispatch.
• Express Re-order: For urgent jobsite deadlines, place a new order online immediately for same-day dispatch before 3 PM, and return the unwanted item for a 100% refund.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumer customers purchasing online have the statutory right to cancel their contract within 14 calendar days of receiving the goods without giving any reason.

At Biovertexa UK, our commercial return policy extends this statutory period to 30 calendar days. If you exercise your statutory cancellation right, we will refund all payments received from you, including standard outbound delivery charges (enhanced express delivery surcharges are non-refundable).

All physical returns must be routed to our dedicated central logistics and returns processing facility in Berkshire: